RETURN POLICY
At Limitless Beauty Collective, we are committed to providing you with the best shopping experience possible, so if the product doesn't work for your skin type, it doesn't meet your needs, or you're not 100% satisfied with your purchase, don't worry, we'll help you find an alternative product as an exchange. Please read the conditions below to be aware of the requirements.
We accept returns via store credit, received within 14 calendar days of original purchase date unless otherwise noted on the product detail page. Items must be returned unused, undamaged and unopened in their original product packaging and original components, without any signs of manipulation of the seals, hygienic lids, etc. The original shipping charge, if any, is not refundable. We reserve the right of decline the return upon review of the product condition. We don't accept any return of unsealed/broken boxes of any boxes, especially for the Maison Louis Marie collection.
The samples or gifts with purchase applicable, must be returned as well when the store credit is granted if it is under the price of the amount to exchange.
- Products must be returned in their original sealed packaging without exception (Maison Louis Marie comes in sealed boxes, unsealed boxes upon inspection cannot be returned).
- The products must not have been used.
- Products in poor condition will not be accepted or with a clear sign of heat exposure won't be accepted
We must make a common effort to reduce the amount of waste and our carbon footprint. The beauty industry contributes to generating a lot of pollution and we surely need to reduce our current level of comfort to change things. In respect to our customers, all returned products end up in the trash because we can't be really entirely certain if the product has been used or not.
So what if you choose the wrong lipstick color, you didn't like the perfume you already opened that you received as a gift? Offer it to a friend or family so that the product is used by someone. Give it a second life! However, if you receive a defective, incorrect or damaged product, please write to us at info@limitlessbeautycollective.com to plan for an exchange or refund, (you can attach a photo if necessary).
If a clinical allergic reaction presents, with a proper documentation with pictures and active communication with us since the first sign of reaction Limitless Beauty Collective will evaluate and consider under our discretion a store credit for the 50% of the value of the product.
GIFT CARDS
You can exchange products purchased with the LIMITLESS GIFT CARD, the value of the return will be credited on a Gift Card up to the amount of the initial Gift Card payment for you to use against a future purchase. Any additional amount will be refunded to the form of payment used in the original transaction.
The buyer is therefore informed that he cannot exercise his legal right of withdrawal for unsealed or defective items for their subsequent sale.
Be your own source of information.
We invite you to learn to read the ingredients by yourself and do your research. Become your own expert. We do not pretend to be experts; we believe that you should fight for your personal values and avoid the ingredients that do not
go in the same direction. The goal is to be aware and informed about what we buy on a daily basis and use on our body. When we choose the brands, at Limitless Beauty Collective, we have certain standards that want to avoid ingredients in beauty products. However, certain products could contain ingredients that you might want to avoid. We do not pretend to be an expert or a chemist. We are happy to provide you the lists of ingredients in each product card. Make this effort yours, get informed, read the product box and you can always pay attention to the Full List of Ingredients to make sure you are aware of the formulation of the product you are buying prior making a final decision.
PICK UP POLICY
Orders that have exceeded 60 days of the pick up window, will be cancelled without refund.
We notify as soon as the order is ready for pick up, orders that are picked up exceeding our return policy don't qualify for exchanges or store credits.